Effective date: May 8, 2024
This Privacy Notice (the “Privacy Notice”) governs the manner in which Codeverse LLC (“Codeverse”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of its www.codeverse.com website, applications, and technology platform, and any derivative or affiliated websites on which this Privacy Notice is posted, linked, or referenced (collectively, the “Site”). The Site is owned and operated by Codeverse. Please note that this Privacy Notice covers Codeverse’s practices regarding information collected from/through its Site. Please read this Privacy Notice carefully to understand how we handle your information. By using the Site, you agree to the terms of this Privacy Notice. You shouldn’t use the Site if you don’t agree with this Privacy Notice or any other agreement that governs your use of the Site. This Privacy Notice supplements and is incorporated into our Terms of Service which, together with this Privacy Notice, govern your use of the Site. We have endeavored to make this as clear as possible. If you have any questions, comments or concerns about this Privacy Notice, then please send us an email at privacy@codeverse.com.
The categories of information that are collected will depend upon the nature of your interaction(s) with Codeverse and the Site. Below are examples to help you better understand the data we collect and receive.
We collect a variety of information that you provide directly to us in connection with your use of the Site. While parts of the Site may not require you to provide any information that can directly identify you (such as if you choose to browse the website without logging in), the specific types of information we collect will depend upon how you use the Site and the information you choose to provide. The types of data we collect directly from you include:
Contact information. When you submit an inquiry through the Site, we collect your name, email address, and phone number if provided, along with general information about the nature of your inquiry. When you create an account through the Site, we will also collect your username (which may be auto-generated), password, mailing address, and other information related to providing you services through the Site.
Payment information. If you make a purchase with us or our affiliated entities, we (or our business partner(s) who process payment transactions for us) may collect your billing or other financial information in order to process the transaction(s). If you are a contracted instructor that provides guidance/instruction to Users through the Site (collectively, “Guides” or “Tutors”), then we (or our business partner(s) who process payment transactions for us) will collect bank account or other financial information in order to facilitate payments to you based upon invoices you submit through the Site and in conjunction with your signed independent contractor agreement(s). Please note that for security we do not store sensitive cardholder data, such as full credit or debit card numbers, card authentication data, or sensitive bank account information.
Personal, professional, and education-related information. Guides who seek to enter into independent contractor agreements with Codeverse or its related and/or affiliated entities are asked to provide additional personal information in support of the Guide’s respective skills and experience, as well as a social security number or taxpayer identification number for tax purposes and government-issued identification, as necessary to facilitate payment and to comply with legal obligations. Guides also have choices about the information the Guide chooses to include on the Guide’s profile on the Site once under contract, such as education, work experience, skills, city or area, likes or interests, photo, etc. We may also receive criminal history information about Guides who undergo the background check process, which is administered by external third party vendor(s) that specialize in criminal background checks. Please note that for security we do not collect or store background check information nor social security numbers. Customers may also share personal, professional, and education-related information in connection with their requests for tutoring through the Site.
Student data. Varsity Tutors for Schools LLC (“VTS”) is an affiliate of Codeverse that contracts with Schools, School Districts, and other local or state education agencies across the US (“Schools”). In conjunction with those agreements between VTS and Schools (“School Agreement(s)”), Codeverse may collect and have access to certain personal data of School students that, alone or in combination, is linked or is linkable to a specific student (“School Data”) who has access to the Site through the agreements with Schools. Codeverse or VTS shall only collect and use School Data for the purposes of providing the services set forth in the respective School Agreement(s). General terms between VTS and Schools are set forth here. School Data excludes (a) anonymized or aggregated data, and (b) information collected by Codeverse and VTS outside of the services provided to Schools, and Codeverse and VTS may use and maintain such data that is not School Data for its own purposes, including, without limitation, analytics and development purposes, and in accordance with this Privacy Policy.
Information you submit or otherwise provide or authorize us to collect, which may include voice and likeness information. We collect the information you post or submit on/through the Site. This may also include video and audio during live instruction. Such shared content may be publicly viewable by others depending on where it is posted, shared, or viewed. We also collect any other information you may provide to us or authorize us to collect, including any other identifier that permits the ability to contact you. If you communicate with Codeverse or its affiliates by e-mail; post messages to forums; make telephone or cell phone calls or texts; communicate through electronic devices or other interactive devices; complete online forms, surveys, sweepstakes, or contest entries; or communicate with Codeverse or its affiliates by any means, any information provided in such communication may be collected by Codeverse.
Information about third parties that you provide to us. A User may also provide personally identifiable information about others, such as contact information that you provide if you choose to create a “Share” to share your project with a friend. If you submit any personal information about another individual to us, then you are responsible for making sure that you have the authority to do so and to allow us to use their personal information in accordance with this Privacy Notice.
Information through surveys, testimonials, comments, reviews, and blogs. You may decide to participate in a survey, to provide a review, to provide a testimonial, to comment on a blog or social media post, etc. If you decide to participate or comment, then you may provide certain information that may include personal information. In addition, we may post customer testimonials/comments/reviews on our Site that may contain personally identifiable information; however, if/when that happens, we obtain the person's consent via email or other means prior to posting the testimonial, which authorizes us to post certain information along with their testimonial. We may invite you to complete a survey or participate in a promotion, either through the Site or through a third-party platform. If you participate, we will collect and store the data you provide as part of participating. That data is subject to this Privacy Notice unless otherwise stated in the official rules of the promotion or survey, including notifying winners and distributing rewards. Where we use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply.
We collect certain information as you visit or interact with our Site, such as the following:
Internet and electronic network activity information, such as device and usage information. We may collect information about your browser type, language preference, referring site, subsequent site, and date/time of each visitor request. The purpose in collecting non-personally identifying information is to better understand how Users use the Site. We may collect information about your operating system, Internet Service provider information and IP addresses and other device identifiers, such as mobile device information. In addition, we may collect information about your use of the Site, unique views, originating sites, etc., including through the use of tracking technologies (See section pertaining to Tracking Technologies for more information). A User browsing the Site without registering an account or affirmatively providing personally identifiable information to Codeverse does so anonymously.
Analytics information. We use certain third-party services to assist us in analysis, auditing, research, and reporting regarding the Site. These third parties may use web logs or web beacons, and they may set and access cookies on your computer or other device. In particular, we use Google Analytics to help collect and analyze certain information for the purposes discussed in this Privacy Notice. You may opt out of the use of cookies by Google Analytics at https://tools.google.com/dlpage/gaoptout.
Demographic information and information about your interests. We may collect information such as your zip code, gender, age, income, household or lifestyle information, and information about your interests and preferences.
Codeverse may use the information collected through the Site for the following reasons:
We do not permit third party advertising partners to collect information related to School Data.
We may share information that we collect about you in the following ways:
With our service providers and third-party vendors. We contract with select third party vendors to provide services on our behalf, for example, services such as email, hosting, cloud storage, maintenance, backup and analysis, communications software, marketing, business strategy, banking, payment processing, professional services, background checks, etc. We also share non-personal information (such as aggregate user statistics, de-identified information, demographic information, etc.) with third parties such as advertisers, content providers, and analytics providers.
Within the Nerdy family of companies and brands. Codeverse may disclose personally identifiable information collected from Users to its parent, subsidiaries, and other related companies, trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined in this Privacy Notice, as necessary to provide the services offered by or through Codeverse and to provide the Site itself, and for the specific purposes for which the information was collected. These companies (such as Nerdy Inc., Varsity Tutors LLC, Varsity Tutors for Schools LLC) are not permitted to use your personally identifiable information in any other way. We may also share information with third parties with which we have a commercial relationship, such as an affiliate marketing agreement; however, we do not use School Data for any commercial relationship or purpose other than in conjunction with providing the services to the School consistent with the School Agreement.
With a Guide/Tutor related to a student. In conducting the matching process between a student and a Guide, we may share a student’s information with the Guide who may provide or will be providing tutoring or instruction to the student so that the Guide may evaluate the engagement and personalize and tailor the tutoring/instruction to the student. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the User’s interaction with Codeverse. In addition, information may be shared with a School to the extent the student is part of the VTS product offering and it is shared pursuant to and consistent with the applicable School Agreement.
To the extent required by law or to protect the company or others. Codeverse may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders, or other legal process, to establish, protect, or exercise Codeverse’s legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. Codeverse may disclose personally identifiable information in order to protect the rights, property, or safety of a User or any other person. Codeverse may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with Codeverse or the perpetration of any illegal or harmful activity.
In connection with any business acquisition, sale, or merger, or in connection with investor relations. Codeverse may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation, or other reorganization of its business. Codeverse may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners.
Users may always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain Site-related activities.
Codeverse and its analytics and marketing providers use technologies such as cookies, beacons, tags, and scripts (collectively “cookies”), to analyze trends, administer the Site, track Users’ movements around the Site, and to gather demographic information about our User base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Codeverse does not place tracking technologies related to targeted advertising on areas of the Site directed to students who are accessing the Site under a School Agreement.
We use cookies for tracking page view/usage (log data), estimating audience size and usage patterns, services metadata, device information, location information, saving Users’ preferences and settings information, advertising new content that relate to your interests, keeping track of advertisements and search engine results, and for authentication. Each User can control the use of cookies at the individual browser level by adjusting your browser settings. Please see the links here for guidance on how to modify your web browser’s settings on several popular browsers: Google Chrome, Apple Safari, Microsoft Edge, Internet Explorer, and Mozilla Firefox.
If you choose to block all cookies (including essential cookies), you may still use our Site, but your ability to use some or all features or areas of our Site may be limited. To find out more about cookies and similar technologies, visit the Codeverse Cookie List, www.allaboutcookies.org, www.youronlinechoices.com, or https://www.youronlinechoices.com/uk/.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream, and/or field input data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve marketing, analytics, or site functionality.
We implement Google Analytics features that use display and/or digital advertising information for Google Analytics Demographics and Interest Reporting. You can read more about the cookies used by Google Analytics advertising features, by going to the Google Analytics Privacy Notice page, linked here. You can opt-out of Google Analytics for Display Advertising, to prevent your data from being used by Google Analytics, by going to the Google Analytics opt-out page. We also use Facebook Analytics. You can opt out of Facebook Analytics by following the instructions in its Data Policy and Cookies & Other Storage Technologies section.
We, along with third-party vendors (including Google), use first-party cookies (such as the Google Analytics and Facebook Analytics cookies) and third-party cookies (such as the DoubleClick cookies) to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website.
We may partner with a third party ad network to manage our advertising on other sites. If so, our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. Please note that behavioral targeting does not apply to students who are accessing the Site under a School Agreement. You can manage your preferences for these advertising programs through the following links: Facebook, Google, Bing, and LinkedIn. Please note this would not opt you out of being served advertising. You would continue to receive generic ads.
Certain portions of the Site may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our Site. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
In addition to your choices outlined above related to cookies, browser, and analytics preferences, you also have choices regarding the following:
Updating your account information: If you have an account, you may be able to review the information you provided to us by logging into your account page and adjusting the settings within your account page. If you are unable to update your information through your account page, please reach out to support@codeverse.com.
Email communications: If you receive an unwanted email from us, please reach out to us at support@codeverse.com. Please note that you will continue to receive transaction-related emails regarding products or services you have requested.
Telephone/Text communications: If you receive an unwanted call or message from us, you can update your phone preferences by accessing your phone preferences in your account settings page, or you can send a Do Not Call request to us at the following email address: support@codeverse.com. Regarding text messages, you may opt out of SMS by replying “STOP” to the message received.
Do Not Track and other similar signals: Some internet browsers incorporate a “Do Not Track” or other similar feature; however, given that there is not a uniform way for browsers to communicate this signal, the Site does not currently support these signals. Global Privacy Control (“GPC”) is a technical specification in your browser settings that you can use to automatically inform websites of your privacy preferences with regard to third party online tracking, and Codeverse honors these signals. To find out more about and set up GPC, please visit https://globalprivacycontrol.org/#about.
Cookies and Internet-based Advertising: You may stop, restrict, or remove the placement of cookies on your device by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners. These may be accessed at sites such as www.aboutads.info/choices, in addition to the links referenced within this Notice above.
Deletion or Other Request under Applicable privacy laws: In general, to request deletion of your information or for another request regarding your information, please complete the form request here. We will respond to your request within a reasonable timeframe, or otherwise in accordance with applicable law. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In addition to filling out the above-referenced request form, questions can be emailed to privacy@codeverse.com. For jurisdiction-specific information or related rights, please see the jurisdiction-specific sections below.
We store the information collected as described in this Privacy Notice for as long as you are a User of the Site and/or as necessary to fulfill the purpose(s) for which the information was collected, to provide services through the Site, to resolve disputes, to pursue legitimate business purposes, to enforce our agreements, to establish legal defenses, to prevent fraud, and to comply with applicable laws. These needs can vary based upon the data type and the context of the services, and thus the retention will vary as well. For example, School Data is deleted within ninety (90) days from expiration or termination of the School agreement unless the School has contracted for a different retention schedule.
Codeverse discloses potentially personally-identifying and personally-identifying information based upon user consent only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process transactions on our behalf or to provide tutoring services, and (ii) that have agreed not to disclose it to others. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
Information about each User that is maintained on Codeverse’s systems is protected using industry standard security measures. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at privacy@codeverse.com. However, no security measures are perfect or impenetrable, and Codeverse cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will be completely secure. Codeverse is not responsible for the circumvention of any privacy settings or security measures relating to the Site by any User or third parties.
Your security is a priority and we strive to provide a safe and secure environment for our customers; however, please note that we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. If you do not feel comfortable sending your financial/credit card over the Internet, contact us and we will be happy to fill your order over the phone.
Students who access the Site pursuant to agreements with Schools do so via portal links provided by their respective School. Most Schools enable single sign on (SSO) through Classlink or Clever, which provides a direct connection to the relevant portion(s) of the Site pursuant to the agreement with the School.
Please note that the Site may contain links to other Sites. These linked sites may not be operated or controlled by Codeverse. Codeverse is not responsible for the privacy practices of these or any other Sites, and you access these Sites entirely at your own risk. Codeverse recommends that you review the privacy practices of any other Sites that you choose to visit.
If you are contracted as a Guide through the Site, then the profile you create on our Site may be publicly accessible unless otherwise indicated.
Codeverse products are specifically designed to function without third party access to a child’s personal information. Our Site does not collect or retain any personal information from children except as needed to facilitate services for that student, who may be a minor. Codeverse is committed to complying fully with the Children’s Online Privacy Protection Act of 1998 (“COPPA”) as well as the Family Educational Rights and Privacy Act (“FERPA”) in conjunction with the VTS offerings - more information can be found at Terms for Education Offerings. This Site assures the privacy of collected information in accordance with Codeverse’s Privacy Notice.
Codeverse is committed to safeguarding the information each User entrusts to Codeverse and believes that every User should know how it utilizes the information collected from each User. Other than free information and materials that do not require any registrations or identifying information, the Site is not directed at children under 13 years of age, and Codeverse does not knowingly collect personally identifiable information from children under 13 years of age online. For purposes of using the Site as a platform to connect with tutors, Parents may supply information such as name or age of their children in order for Codeverse to assist facilitate the connection between student and tutor. Codeverse may store this information in a secure digital format. Parents or guardians of children under 13 years of age may review or have deleted any personal information previously provided by the child, parent, or guardian that is ultimately collected by Codeverse, if any, to connect the child with a tutor. If you seek to review or delete such information, contact Codeverse at the below phone number or email address indicating what you would like to have done and Codeverse will contact you for purposes of taking the requested action, including but not limited to refusing to permit the information’s further collection or use.
If you choose to “Share” a project with a friend or otherwise share a link to your profile on our Site, we may ask you for your friend’s phone number. If you choose to provide their phone number, we will automatically send your friend a one-time text message inviting the referral to visit the Site. Codeverse stores this information for the sole purpose of sending this one-time text message and tracking the success of our referral program.
Nevada Residents: Nevada Revised Statute Section 603A permits a User that resides in Nevada the right to submit a verified request that Codeverse not sell such User’s covered information. Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to a person for the person to license or sell the information to additional persons. We do not currently sell personal information as defined under Nevada Revised Statute Section 603A. However, if you are a Nevada resident, you may still submit a verified request by completing the request form here to opt out of sales and we will record your instructions and incorporate them in the future if our policy changes. We will verify your request using information associated with your account, including email address, and may need to request additional information.
California, Colorado, Connecticut, Utah, and Virginia Residents: Subject to certain limitations, the California Consumer Privacy Act (CCPA) and the California Privacy Reform Act (CPRA) provides California consumers and employees the right to: request disclosure about what personal information we collect, use, disclose, and sell; request to delete, access, or modify their personal information; opt out of any “sale” of personal information; and not be discriminated against for exercising such rights. In addition, the Colorado Privacy Act (CPA) and the Connecticut Personal Data Privacy and Online Monitoring Act (CTDPA) provides Colorado and Connecticut consumers, respectively, the right to request disclosure about what information we collect, use, disclose, and sell; request to delete, access, or modify their personal information; opt out of any “sale” of personal information; and not be discriminated against for exercising any such rights. The Virginia Consumer Data Protection Act (CDPA) provides Virginia consumers the right to request disclosure about what information we collect, use, disclose, and sell; request to delete, access, or modify their personal information; opt out of any “sale” of personal information; not be discriminated against for exercising such rights; and an ability to appeal the denial of any such request. The Utah Consumer Privacy Act (UCPA) provides Utah consumers the right to request to delete, access, and opt out of certain processing. Persons under the applicable regulations above may make a request pursuant to their rights under the CCPA, CPRA, CPA, CTDPA, CDPA and/or the UCPA by completing the request form here. You may also submit a request by emailing privacy@codeverse.com.
We will verify your request using information provided in the request form, as compared against information associated with your account, including verification of the email address that was listed in the request form. We may need to request additional information in order to verify your identity. Depending upon the type of request you make, we may require a signed declaration under penalty of perjury stating that you are the individual whose personal information is being requested. If you use an authorized agent to submit a request, we may require that the authorized agent provide proof of your written permission, and that you verify your identity directly with us.
We have explained our privacy practices in full in the foregoing sections of this Privacy Notice. Below we have provided a list of the categories of personal information that have been collected, disclosed for business purposes, or “sold” for commercial purposes (as defined by the CCPA) during the preceding 12 months, as well as certain other information. Please see the other sections of the Privacy Notice above for additional information and context related to the sharing of information. We do not consider the ways we share your personal information to comprise the sale of your information. Within the past 12 months, we may have disclosed the following categories of information about consumers for a business purpose:
Personal identifiers (eg: IP addresses, contact numbers, cookies, beacons) - We may use this information to communicate with you, to enable the proper functioning of our Site, and other business purposes.
Commercial data (eg: records of services, purchases) - We keep records of past purchases for business purposes
Sensitive personal information (eg: date of birth) - We may use this information to verify that you are eligible to use our services
Geolocation data - We may use this information to provide our services and other business services
Inferences made from profiling - We may use this information to personalize your experience with us, to understand your preferences, trends, abilities, and aptitudes, or for other business purposes
Internet activity (eg: browsing history, search history) - We may use this information to personalize your experience with us, to understand your preferences, trends, abilities, and aptitudes, or for other business purposes
Codeverse is based, and this Site is hosted, in the United States of America. If you are located outside of the United States, then you may be in a location with laws governing data collection and use that may differ from U.S. law. You understand that by being a User of the Site and/or by entering into an agreement with us as a customer, that you consent to the collection, storage, and processing of your data in the U.S. To the extent you are a Professional who uses the Site in an independent contractor capacity to advertise your services to customers/students through the Site, then you understand that your information will be collected, stored, and processed in the U.S. based upon your consent given through your independent contractor agreement.
We rely on different lawful bases for collecting and processing personal data about you depending upon how you use the Site, including your consent, contractual necessity to provide the services and operate the Site and the business, to meet contractual and legal obligations, to protect the security of our systems and our Users, and/or to fulfill other legitimate interests.
Please refer to the Your Choices Regarding Your Information section to review the rights you have regarding your data. Any user may make a request regarding applicable privacy rights by completing the form captured here. In addition, your local laws (e.g., in the United Kingdom or Canada) may permit you to request that we: Provide access to and/or a copy of certain information that we hold about you; prevent the processing of your information for direct-marketing purposes; update information that is out of date or incorrect; delete certain information related to you; restrict processing; transfer your information; and/or revoke your consent for the processing of your information. We will consider all requests and will provide a response within the time period required by applicable laws. We may request that you provide us with additional information in order to confirm your identity before responding to your request.
We may update this Privacy Notice to reflect changes to our information practices. If we make any material changes, then we may notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. Please review this Privacy Notice periodically. Your continued use of the Site after any such change(s) signifies your acceptance of any changes.
If you have any questions or comments about this Privacy Notice, you may contact us via any of the following methods:
Mail: Codeverse ATTN: Legal, 8001 Forsyth Blvd. Suite 1050, St. Louis, Missouri 63105
Phone: 314-422-2007
Email: privacy@codeverse.com
Information request form: Complete the form here.
We are committed to ensuring this Privacy Notice is accessible to individuals with disabilities. If you wish to access this Privacy Notice in an alternative format, please contact us as described above.
